Please note that when ordering personalised items you must also take into account the production time. Once you have confirmed your design for production our lead time is 7-10 working days until delivery. We send all our personalised orders via next day courier.
Free Delivery
Place an order for more than £150 (ex VAT) and get free courier delivery within Mainland UK delivery zones.
Standard Delivery – £7.99
Our value delivery is ideal if you are not in a hurry for your items. Estimated delivery time is 4-5 working days from placing order. Please note these are estimates only and are not guaranteed.
Express Delivery (Blank Items) – £10.99
Our standard delivery is made by tracked DPD courier. Estimated delivery time is 1-3 days from order. Please note these are estimates only and are not guaranteed.
Delivery Zones
All our delivery prices apply to mainland UK addresses. For Northern Ireland, Channel Islands, Isle of Man, Scilly Isles and the Scottish Highlands there are courier delivery surcharges which will be shown at checkout.
Collection – Free
If you are local to us you can arrange to collect your order. We are open 9-5pm Monday to Friday. We will contact you when your order is available for collection.
Returns
Items that are not personalised and are purchased from our online range can be returned. To return your items you must notify us within 14 days, and return the items no later than 14 days after this. If we have not received your items within 28 days of receipt, we will not be able to authorise a refund. Items must be returned in their original packaging, unworn and unlaundered. Once received, a full refund (except delivery charges) will be issued within 14 days. It is the buyer’s responsibility to pay for the return postage and packaging unless the item is deemed faulty by us. As a trade supplier we reserve the right to charge a restocking fee of 10% to cover our administrative costs on any returns.
Personalised items are not eligible for returns or refunds. If the buyer deems that the items they have received are faulty they must notify us within 3 days of delivery and then return them to us for inspection. We will then either replace or refund the items within our discretion. If the item is faulty we will refund any postage charges, however if we deem that the item is not we will not refund or replace the item or any postage charges associated with its return.
Your statutory rights are not affected.
