Faqs

Garments without personalisation can be ordered online. Select your product type, colour, size and adjust quantity. Using our one page checkout, enter payment details, select delivery option and await delivery of your order. Next day delivery for unbranded products is available with orders placed before 3pm.

Adding your logo on clothing is very simple. All orders with personalisation receive a design mock up for approval before production. You can upload your logo when placing an order online, simply choose product colour, check the ‘Personalise with your logo – £3.79’ box and adjust quantity and add to basket. During the next stage you will be to upload your logo before checkout.

Our online prices include a printed logo up to 18cm wide, or an embroidered logo of up to 8000 stitches / 14cm wide – whichever limit is reached first. Complex logos, and those will large filled areas may be over the 8000 stitch limit. We can process orders with logos that exceed these limits but there will be an extra charge. If you are unsure of this please do get in touch.

Yes, our website doesn’t currently allow this, but in you email us at hello@banksford.co.uk once you have placed your order with the extra logo then we can do this.

Using our simple online quote form, enter your details as requested and ensure you upload logo or personalisation details. So that we can provide accurate quotations, please ensure you provide as much detail as possible. Once you submit your quote request our aim is to respond with a detailed quotation within 24 hours (Normally within 2-3 hours)

Your online account will allow you to view ‘Recent Quotes’ and ‘Recent Orders’ whilst the ability to change billing and delivery addresses. Simply click on ‘My Account’ and login with your email address and password. Within ‘My Account’ you can also place repeat orders.

We have various options to pay for your order. Option 1 ‘Pay Online’ – Using secure payment processor BRAINTREE Merchant services. You can make payment with Credit card, Debit card, Paypal or Apple Pay. Option 2 ‘Telephone’ – Place your order online, checkout as normal then select to make payment by telephone.Call us with order reference on 0191 6661234 to make payment via credit or debit card over telephone. Option 3 ‘BACS’ – Place your order online, checkout as normal then select to make payment by BACS. Use your order number as reference when transferring funds. Option 4 ‘Purchase Order’ – Authorised account holders only. Please contact accounts team to complete application. Please contact our accounts team with all payment related enquiries.

VAT (Value Added Tax) at current rate of 20% is applied to all orders. Some products may be Zero Rated and exempt from this tax.

We use DPD for all our deliveries. A signature will be required at time of delivery. DPD – Our fully tracked ‘Next Day’ service comes with an industry leading one hour delivery window, with notification by SMS and email, so you do not to wait around all day waiting for your order. A signature is required for this service. All personalised orders are sent using the DPD courier service.